Nov 27, 2023
In this episode of InsideAnalysis, host Eric Kavanagh explores the evolving landscape of customer experience (CX) and the role of AI-driven automation in enhancing it. Featuring insights from Dan Bodner, CEO of Verint, and Andy Roberts from Sabio Group, the discussion delves into how AI-powered bots are transforming...
Nov 20, 2023
How is the government using AI to improve services? How can we all benefit from this amazing technology? Check out this episode of InsideAnalysis to find out! Host @eric_kavanagh interviews Wyatt Kash of Scoop News Group, along with Eugene Burke of Digital Strategies. They talk about the good and the bad of generative...
Nov 13, 2023
Data is the new sand! So mused Boomi CEO Steve Lucas on his company's recent world tour. The idea is that sand, by itself, is relatively useless. Only when processed and refined can it become glass. And most companies are building sand castles, as one astute LinkedIn user pointed out. So, what's an organization to do?...
Nov 6, 2023
Connecting AI to your business processes requires tremendous focus and serious attention to detail. Once that fusion is complete, amazing things can happen: better customer experience, faster time-to-market, improved data quality, the list goes on. One company that’s tackling this challenge head-on is FPT...
Nov 6, 2023
How do your favorite products wind up in stores near you? Well, that’s the supply chain, and it’s seen some serious turbulence over the last half-decade. First, there were the tariffs, and then the Covid. Now, interest rates and gas prices put added pressure on suppliers and retailers alike. In the middle, one...