Mar 7, 2022
Flight cancelations...we've all been there! Everybody hates to
go through it, but some airlines help make it less of an ordeal for
their customers. In the air travel meltdown of 2020, just about
everything that could have gone wrong, did. But lessons were also
learned.
The companies best prepared to pivot quickly and adapt were those
that invested in digital customer experience. Through a combination
of data capture, machine learning, and AI-fueled chatbots, these
intelligent enterprises streamlined critical processes and softened
the landings for their customers and partners. How did they do
it?
Check out this episode of InsideAnalysis to find out! Host
@eric_kavanagh will interview Tech Analyst Evan Kirstel, and Ido
Bornstein HaCohen from Verint.