Apr 4, 2022
What can't you do? That's as important a question as what you can
do. Understanding the answers to both can help you shape realistic
plans for optimizing business processes. Mapped against a matrix of
what your customers want, and what you know your business needs,
this kind of situational awareness can afford significant value on
the road to innovation. How so?
Check out this episode of InsideAnalysis to find out! Host
@eric_kavanagh will interview Industry Analyst Maribel Lopez of
Lopez Research, and Jenni Palocsik of Verint. They'll discuss the
Engagement Capacity Gap 2022 Research Study, which canvased 2,700
business leaders. Topics will include trends in customer
engagement, changing consumer behavior, hybrid work, the increasing
use of AI and chatbots, and how to define realistic strategies for
succeeding in the Insights Economy.