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Apr 4, 2022

What can't you do? That's as important a question as what you can do. Understanding the answers to both can help you shape realistic plans for optimizing business processes. Mapped against a matrix of what your customers want, and what you know your business needs, this kind of situational awareness can afford significant value on the road to innovation. How so?

Check out this episode of InsideAnalysis to find out! Host @eric_kavanagh will interview Industry Analyst Maribel Lopez of Lopez Research, and Jenni Palocsik of Verint. They'll discuss the Engagement Capacity Gap 2022 Research Study, which canvased 2,700 business leaders. Topics will include trends in customer engagement, changing consumer behavior, hybrid work, the increasing use of AI and chatbots, and how to define realistic strategies for succeeding in the Insights Economy.